What this policy covers
This privacy policy applies to personal information you provide when opening an account, making deposits, requesting withdrawals, and contacting support. We collect your name, email, phone number, and payment details to verify your identity and process transactions through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and
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FPX. Your login activity—IP address, device type, browser—helps us spot unusual access patterns and keep your account secure. We store transaction records to match deposits with your balance and to handle withdrawal requests. Your data stays within our payment and account systems; we don't pass email
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addresses or phone numbers to advertising networks or data brokers. Where local law permits account-based gaming, we process your information under that framework. In regions where such services aren't available, we can't open accounts or collect data. You can request a copy of the personal information
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we hold, ask us to correct errors, or request deletion of your account and associated data by contacting support. Data retention follows standard account lifecycle rules: active accounts keep transaction history for verification and dispute resolution; closed accounts retain records for the period required by financial
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record-keeping obligations, then we delete them. Cookies and session tokens keep you logged in across pages and remember your language preference; you can clear these anytime through your browser settings, though you'll need to log in again. We don't use tracking pixels or share browsing behaviour
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with ad networks. Payment processor partners—the gateways that connect Touch 'n Go eWallet, Boost, and GrabPay to our cashier—receive only the transaction amount and your account reference; they don't get your full gaming history or bet details. If we update this policy, we'll post the new
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version here and email active account holders. For questions about what data we hold, how long we keep it, or how to request changes, reach the support team through live chat or email.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.